Support

Q.branch provides tools and services to maximize our customers' investments in our software. We deliver standard support services with all hosted plans and when you purchase Maintenance and Support with your licensed version of Q.magic. Our goal is to ensure the successful adoption of your organization's Q.magic implementation.

Optional Support Services include: Site Administration This centralized site management service provides rapid execution of tasks including administration of site text and graphics, modification of user roles and permission levels, addition and removal of roles, and modification of site default settings.

Benefits:

• No need to dedicate internal resources to maintain site
• Enhanced site administration consistency

Upgrade Services Upgrading software is not always a simple task. We are there to assist you in your upgrade effort. Your team can lead the upgrade effort with Q.branch support or, if you prefer, Q.branch experts will guide your team through the entire process. Offering everything from simple diagnostics and assessments in order to help you plan to comprehensive professional services addressing every aspect of your upgrade, we have a stake in your success and will partner with you to ensure your upgrade is an organizational win.

Q.branch Application Management Services
Q.branch offers an integrated set of management and support services that enable organizations to focus on their operations efficiency efforts without burdening their resources with supporting and maintaining the technology. Leveraging Q.branch domain expertise, we help accelerate user adoption of Q.magic applications and enhance performance, thereby lowering the total cost of ownership.

Benefits:

• Accelerated usability and bottom-line results
• Comprehensive, proactive support that ensures application availability and minimizes down time and performance issues
• Improved productivity through redirecting application support focus to spend management execution

Hosting Services
Q.branch administers and maintains the hosting application infrastructure including operating systems, security, firewall access, and the monitoring of script, server and database access and parameters. This service helps customers design and maintain their infrastructure and provides proactive infrastructure enhancements as necessary.