Technology

You choose whether you’d like to deploy in-house or in the cloud. It is built on enterprise-class components and runs on *NIX, Windows or OS X.

All Q.magic applications include:

• Comprehensive Workflow Automation including extensive, fully customizable business rules
• Superior Email Management, including templates, auto-creation of tickets, automated e-mail conversation tracking, and attachments, among other features
• Self service On-line for 24/7 customer access through a highly customizable customer portal
• Approval and Change Management including automated change, voting and multi-stage approval processes with complete audit trails
• Extensive Reporting and Dashboards to track trends, performance, productivity and service levels for continuous improvement of service delivery
• Highly Flexible Web-based Architecture
• Anywhere, Anytime Access from desktop browsers and mobile devices with no client required
• Fast-to Implement and Easy Customization to install, configure and administer - without any programming, dedicated staff, database administration or client software
• Highly Flexible, Scalable and Easy-to-Configure Service Management Architecture to create separate, unique and secure environments for different groups, departments, locations and business processes on a centralized platform
• Works with Your Existing Systems
• Dynamic Access to Contact Directories and Databases including LDAP and SQL-based corporate directories or automated data retrieval from external SQL-based systems
• Integration with your Telephony Systems to automate skill-based telephone call routing and auto-populate tickets
• Robust Security with configurable security roles, support for multiple authentication methods, secure LDAP and SSL
• Platform Independence with support for Microsoft Windows, Linux and UNIX web servers, Microsoft SQL Server, MySQL, Oracle, and PostgreSQL databases, and secure access through Internet Explorer, Firefox and Safari browsers on any user platform.